Before you book

What to expect, from booking to pickup

The 3 things people are actually nervous about

The first is whether the venue will allow it. We would rather find that out 6 weeks before your event than on the day, so send us the venue name when you book and we will speak to your coordinator directly if that helps. The questions that matter are whether a vehicle can be on the property at all, how wide the doorway is if the moment is indoors, and what the surface is between where a trailer can park and where the rickshaw is needed.

The second is timing. An entrance takes about 90 seconds. Everything around it, the unload, the route walk, the waivers and the dressing, takes about 45 minutes, which is why we arrive that far ahead. Nothing on the day should be a rush, and if your run of show slips, the vehicle is already there and waiting rather than still on a trailer.

The third is weather. The rickshaw has a covered convertible top, so light rain is not a problem. For severe weather, meaning lightning, high winds or flooding, we work with you to reschedule at no penalty to either side. Your safety and your guests safety come before the photo.

The 9 steps, in order

1. Get a price and check your date

   Pick a package, enter the venue address, the date and the venue window on the booking page. The site checks the date against the calendar and returns one total, travel included. There is 1 rickshaw and it does 1 event at a time, so an unavailable date is shown as unavailable rather than quoted.

2. Read and sign the rental agreement online

   The full agreement is on screen before you pay anything, with your event date, your venue window and your total already filled in. You sign it by typing your name. A copy is emailed to you and is downloadable from your confirmation page afterwards.

3. Pay the 50% deposit, which holds the date

   A 50% deposit is taken by card at signing and that is the moment the date is held. If the event is inside 14 days there is no balance to schedule and the full amount is due at signing instead. Your confirmation email carries the booking details and a calendar file.

4. Send the details in the weeks before

   We need 3 things before the day: the decoration plan, whether that is ours or your own decorator, the venue contact so we can confirm arrival time and the load-in path, and a playlist if you want specific music through the built-in speakers. Reply to your confirmation email with any of it.

5. The balance is charged 14 days before the event

   The remaining balance is charged automatically to the same card 14 days before the event, and we email you before it happens so it is never a surprise. Nothing else is due after that unless the event runs past the window you booked.

6. Delivery and setup, 45 minutes before your window

   The rickshaw is trailered to your venue and unloaded on site. We arrive 45 minutes before your booked window starts, walk the entrance route and the parking spot with your venue coordinator, and dress the vehicle if we are supplying the decoration. Guests are not usually anywhere near it yet.

7. The moment itself, on your cue

   Rider waivers are signed before anyone gets in, up to 5 riders and nobody standing. The entrance runs on your cue at walking pace, with your music playing. Our operator drives; you are never handed the keys and you are never responsible for the vehicle.

8. It stays parked as a photo piece

   For the rest of your booked window the rickshaw is parked where you want it, dressed, with the music on, and guests photograph themselves in it. This is usually where most of the pictures come from, because the entrance is 90 seconds and the window is hours.

9. Pickup and load-out

   At the end of your window we load the vehicle back onto the trailer and clear the space. If the event ran past the window, overtime is charged per 30-minute increment at 1.5 times the hourly rate to the card on file, and we tell you before the clock runs over rather than afterwards.

What we need from your venue

• Somewhere a truck and trailer can park during unload and load, ideally close to where the vehicle is needed.
• A firm and level route from that spot to the entrance, the lawn, or wherever the moment happens.
• A decision on indoor or tented placement, made by the venue rather than assumed by us. The vehicle is silent and produces no exhaust, which is why many venues say yes, but they always make the call.
• A 45-minute arrival window before your booked start, and a contact who can walk the route with our operator.

What we do not do

We are direct about this so nothing is a surprise on the day. The rickshaw is not street legal in Texas, so it never drives on a public road and it cannot carry anyone from one address to another: no church to reception, no hotel to venue. It seats up to 5 in total and nobody rides standing. We do not supply a photographer or a printer, so if you want printed strips you need a photo booth as well as us. And we do not run in severe weather.

Changing or cancelling

Cancellations are a full refund of the deposit 14 or more days before the event, 50% of the deposit 7 to 13 days out, and no refund inside 7 days. All cancellations have to be in writing. Date changes depend entirely on whether the new date is open, since there is only 1 vehicle, so ask as early as you can. The full terms are in the rental agreement you sign at booking, and it is on the site to read before you commit to anything.

Questions about the process

Start with your date

Pick the package, the venue and the window. The site prices it instantly, travel included, and a 50% deposit holds the date.