Effective Date: September 12, 2025

This Terms of Service (“Agreement”) governs your access to and use of The Rickshaw Affair website (the “Site”) and the services provided therein. By accessing or using the Site, you agree to be bound by this Agreement. If you do not agree to these terms, you may not use the Site or book any services through it.

1. ACCEPTANCE OF TERMS

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including all policies referenced herein. This Agreement constitutes a legally binding contract between you (“User” or “Client”) and The Rickshaw Affair (“Company”).

2. SERVICES AND BOOKINGS

2.1 Services Provided: The Rickshaw Affair provides rickshaw rental services for weddings, events, festivals, and other celebrations in the Dallas-Fort Worth area. Services include rickshaw delivery, operation by a trained driver, and retrieval as per the selected package.

2.2 Website Usage: The Site may be used to view service information, check availability, and book packages. All bookings are subject to availability and acceptance by the Company.

2.3 Packages & Pricing: Pricing and package details are presented on the Site. All prices are all-inclusive unless otherwise stated. The Company reserves the right to update package offerings and pricing at any time.

3. PAYMENT TERMS

3.1 Payment Requirement: Full payment (100% upfront) is required to confirm any booking. No reservation will be held without payment.

3.2 Payment Methods: The Site will specify acceptable payment methods. All payments must clear prior to the scheduled event.

3.3 Confirmation: A booking is considered confirmed only after full payment is received and processed.

4. CANCELLATION AND REFUNDS

4.1 30+ Days Prior to Event: Full refund of payment.

4.2 8–29 Days Prior to Event: Partial refund of 50% of the total booking fee.

4.3 Within 7 Days of Event: No refund.

All refund requests must be submitted in writing to the Company.

5. CLIENT RESPONSIBILITIES

5.1 Safe Access: Clients are responsible for ensuring safe and suitable access for rickshaw operation (e.g., flat, paved, or navigable terrain).

5.2 Venue Permissions: Clients must secure any necessary permissions or approvals from the venue for rickshaw operation.

5.3 Decorations: Clients may coordinate with a designated decorator approved by The Rickshaw Affair for adding decorations. All decoration plans must be reviewed and approved by the Company in advance.

5.4 Accurate Information: Clients agree to provide accurate contact and event information when booking.

6. LIABILITY AND SAFETY

6.1 Company Responsibility: The Company is responsible for the safe operation of the rickshaw and provision of a trained operator.

6.2 Limitations: The Company’s liability is limited to services provided under the rental agreement. The Company is not responsible for injuries, accidents, or damages arising from:

Client or guest conduct

Venue conditions or hazards

Acts of third parties

Environmental factors beyond normal operation

6.3 Damages: Clients are financially responsible for any damage to the rickshaw or equipment caused by themselves, their guests, or contracted vendors.

7. FORCE MAJEURE

The Company is not liable for non-performance due to circumstances beyond its reasonable control, including but not limited to severe weather, accidents, road closures, strikes, or acts of God. The Company will make reasonable efforts to reschedule or provide partial credit in such events.

8. PHOTO AND MEDIA RELEASE

By booking a service through the Site, Clients grant The Rickshaw Affair permission to photograph or record the rickshaw at the event for marketing or promotional purposes unless a written request opting out is provided.

9. INTELLECTUAL PROPERTY

All content on the Site, including text, graphics, logos, images, and design, is the property of The Rickshaw Affair and is protected by copyright, trademark, and other intellectual property laws. Users may not copy, reproduce, distribute, or create derivative works without prior written permission.

10. PRIVACY

Use of the Site is subject to the Company’s Privacy Policy, which explains how personal information is collected, stored, and used.

11. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in Dallas County, Texas.

12. MODIFICATIONS

The Company reserves the right to modify these Terms of Service at any time. Updated terms will be posted on the Site with a revised “Effective Date.” Continued use of the Site constitutes acceptance of any updated terms.

13. ACKNOWLEDGEMENT

By using this website or booking services through it, the Client acknowledges that they have read, understood, and agree to be bound by these Terms of Service.