Data Deletion

What we hold

• Inquiries and bookings. Your name, email address and phone number, your event details (the date, the times, the type of event and the venue), and your booking history with us, for anyone who submits an inquiry form or makes a booking on this site.
• Instagram and Facebook. For people who interact with our Instagram or Facebook accounts, whatever Meta shares with us through those platforms, such as the comments and messages you send us and the account name attached to them.

How to request deletion

Email hello@therickshawaffair.com with the subject line Data deletion request.

• Send it from the email address on your booking or inquiry, or tell us the phone number you used, so we can find the right records and be sure they are yours.
• If your only contact with us was on Instagram or Facebook, tell us the account name you messaged us from.

A person reads every request. We confirm to you in writing within 30 days of receiving it.

What gets deleted, and what does not

We delete the records we hold about you. The one exception is records tied to a completed transaction, such as a signed rental agreement and the payment record that goes with it, which may be retained where we are required to keep them for tax and accounting purposes. That is the only exception. We tell you in our confirmation if anything was kept for that reason.

There is no self-serve delete button

We are one rickshaw and a small team, so deletion is handled by a person reading your email rather than by an automated flow. There is no account portal and no button on this site that deletes your records, and we would rather say so than send you looking for one.

Related pages

The full picture of what this site collects, who processes it and how long it is kept is in our Privacy Policy. The terms of a booking are in the rental agreement. Questions about either go to hello@therickshawaffair.com.